Last updated: July 21, 2026
At Nuvella & Co., we want you to love what you ordered. If something isn't right, we're happy to help.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them, with proof of purchase.
To start a return, email us at support@nuvellaandco.com with your order number and the reason for the return. We'll send you instructions for how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Sale or clearance items marked "final sale"
- Personalized or custom-made items
- Items damaged through normal wear and tear
Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or credit card company to post the refund.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@nuvellaandco.com with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.